CharlesThis policy covers the one-time "Set it up for me" fee ($29.99). The Charles software itself is free, so there's nothing to refund for it. It's part of our Terms of Service and License Agreement.
1. Automatic refunds
We refund the whole fee automatically, without you asking, if:
- your setup can't be finished: for example, your server was created but Charles didn't finish installing on it, or our service was interrupted while building it; or
- you haven't connected DigitalOcean and started your server within 14 days of paying.
We email you when we do.
2. Refunds on request
For any reason, you can ask for a full refund within 14 days of paying, even if your setup worked. Email support@charles-bot.xyz from any address with your order number (it's in the emails we sent you). After 14 days, refunds are up to us, except where the law requires one.
3. How refunds are paid
Refunds go back to the card or payment method you paid with, through Stripe, including any sales tax you paid. Most banks show them within 5 to 10 business days.
4. What we can't refund
DigitalOcean bills you directly for your server, and other services you use (your broker, AI providers) bill you directly too. We can't refund their charges. To stop DigitalOcean's charges, destroy the server in your DigitalOcean account. That also deletes Charles and everything stored on that server, so save anything you want to keep first.
5. If something's wrong
Please email us before disputing a charge with your bank. We'll fix the problem or refund you, usually within one business day.
6. Contact
- Noah Swanson, sole proprietor
- Mailing address: 7575 E Peakview Ave, Centennial, CO 80111
- Email: support@charles-bot.xyz
- Website: https://charles-bot.xyz